Information we collect
When you visit our website you may provide us with three types of information:
1. Personal information you choose to disclose, which allows us to process your request, that is collected on an individual basis
2. Personal information you choose to disclose, which allows us to contact you, that is collected on an individual basis
3. Website use information collected on an aggregate basis as you and others browse our site.
4. Credit card & Direct Debit details will be handled securely to ensure confidentiality
5. SSL encryption is employed to ensure sensitive data is protected

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1. Information which allows us to process your request
If you choose to use our services (e.g. to contact us) or to purchase a product (e.g. HomeCall+), you may be required to enter personal data for us to process your request. Full details of the data required for purchasing a product are given at the start of each application process. Any personal information you give us will only be used by us for processing your request, unless otherwise stated at the point of collection
---------------------- Back to Top ---------------------- 2. Information which allows us to contact you (e.g. Email Address)
We may use the contact details you have given us to contact you about the services HomeCall+ provides for you.
From time to time, unless you indicate otherwise, we may also send you emails regarding the latest products and services that HomeCall+ offers. You will always be given the opportunity to opt-out of this type of mailing.
If you choose to correspond with us by email, we may retain the content of your email messages together with your email address and our responses for our business records. We provide the same protections for these electronic communications that we employ in the maintenance of information received by mail and telephone.
We will not pass your contact details on to any third party without your consent, unless is it to process your request.
---------------------- Back to Top ---------------------- 3. Website Use Information
We use tools in the form of cookies and web logs to track individual user access to the website. From this information, it is possible to identify those parts of the site which are most commonly used and those that may require further developments in terms of navigation and functionality.
Information gathered through cookies and web logs may include the time and date of visits, the pages viewed, time spent at our site, and the websites visited just before and just after our website. The information is collected on an aggregate basis but does enable us to obtain information at an individual level should we ever require it.
For example, the information may be used to identify users that may benefit from training or guidance in using the site, to increase the business benefits that can be obtained.
---------------------- Back to Top ----------------------Cookies
Cookies are small pieces of data that are stored by a user's Web browser on the user's hard drive. They can be used to allow web servers to recognise the computer used to access a Website. Cookies can remember what information a user accesses on one Web page, to simplify subsequent interactions with that Website by the same user or to use the information to streamline the user's transactions on related Web pages. This makes it easier for a user to move from Web page to Web page and to complete commercial transactions over the Internet. Cookies make your online experience easier and more personalised.
Most web browsers automatically accept cookies, but you can change your browser settings to prevent that. However if you do this you are likely to experience difficulties in using the website. For optimal use, we strongly recommend that your browser is set to accept cookies.
---------------------- Back to Top ----------------------How we use cookies
HomeCall+ websites use cookies for four main purposes:
" Application Forms: To collate information for a user when applying online for a HomeCall+ product (e.g. HomeCall), allowing an application form to be spread over several pages. The cookies contain a session id, which is a unique randomly generated key created on each new visit to an application form.
" Website statistics: To track users through the website seeing which links they follow, and which areas of the site are popular and which are not. See Website Use Information paragraph above.
" Advertising Measurements: To measure the effectiveness of advertising campaigns (both online and offline) and to measure the number of people that apply for a product based on an advertising campaign.
" Personalisation: To enable us to present data in the same format as the user chose on their previous visit, for example the summary displays within the New Business Tracking system.
---------------------- Back to Top ----------------------Security Facts
When you send information to us through our website, we offer the use of the latest secure server software, which encrypts all information you input before it is sent to us. This means that information we receive from you, via our website, will remain private and secure during Internet transmission.
However, if you choose to send us an email from your private mailbox we cannot guarantee the security of the contents of that email until we actually receive it.
For that reason, we ask that you do not send confidential information such as National Insurance or bank account numbers to us through an unsecured email.
Likewise if we send an email externally to your mailbox (for example in response to a query), once the email has left HomeCall+, we cannot guarantee that the content will remain private during Internet transmission.
This means we cannot accept liability for any damage resulting from email security breaches (e.g. email interception) occurring outside HomeCall+.
If you wish us to email you information of a personal or confidential nature it may be necessary for us to contact you to ask for additional information to verify your identity and to get your explicit permission to transmit that type of information by email. This is in accordance with our obligations under the Data Protection Act.
---------------------- Back to Top ----------------------Third Party Disclosure
HomeCall+ does not sell, trade, or rent your personal information to others unless it is needed for administration of your request. We may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third party vendors, but these statistics will include no personally identifying information, except as otherwise provided for in this Privacy Policy
We never disclose information about a customer to any other person or organisation without your consent unless there is an emergency situation that requires it or when we, in good faith, believe that the law requires it or for the protection of our legal rights.
---------------------- Back to Top ----------------------Your Consent
In using the HomeCall+ website, you consent to the collection and use of this information by HomeCall+ in the ways described above.
Our privacy statement was updated on 22 January 2004 to provide more detailed information for our website users on the way we collect and process personal data.