Lightning emergency assistance

Have you a crisis with your boiler, gas, electricity or plumbing – but no cover!

Do you have a pest invasion (no sorry we don't mean your kids' friends!) – but no cover? Have you a damaged door or window that needs securing – but no cover?

Relax. We aim to get a qualified tradesperson out to you within 2 hours of you taking up our Lightning cover.

Call the claims number now on 0844 804 2040

We'll send a qualified, competent, helpful engineer round within 2 hours, or at a time convenient to you. And you get cover for the next 12 months! Then if lightning strikes twice, you'll still be covered!

Guaranteed

All our tradespeople are fully vetted. They are NICEIC or Gas Safe Register qualified, experienced and helpful. All their work is guaranteed.

Rapid response

If you have a claim, we have tradespeople nationwide ready to rush to your rescue, and at a time to suit you, whether that's right now* or when you're home from work.

* we aim to respond within 2 hours any day or night for emergencies, and next day for central heating breakdowns

What's covered

Plumbing emergencies, including external drains and sewers
repair costs up to £300* including vat per claim
Electrical wiring
repair costs up to £300* including vat per claim
Invasion of vermin and wasps' nests inside the home
Broken or damaged windows and doors presenting a security risk
Loss of the only available keys – up to £500 (inc vat) to replace locks
Breakdown or failure of your central heating system
repair costs up to £300 including vat per claim
available on all gas or electric boilers up to 15 years old
Hot water failure

* any costs over £300 have to be authorised and the excess paid for by the customer

Extra benefits

24 hour, 365 day emergency hotline
Unlimited claims
No excess
You don't pay the tradesperson; we do

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