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HomeCall+
Limited
Blackburn Enterprise Centre
Furthergate
Blackburn
BB1 3HQ
Freephone:
0800 195 20 33
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Cover
Details
HomeCall+
Home Emergency
Summary of Cover
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| The
information given in this Policy Summary is only a summary of
the cover provided. For full conditions, please see your Policy
Document. |
| This
policy is underwritten by Inter Partner Assistance S.A., The
Quadrangle, 106-118 Station Road Redhill, Surrey RH1 1PR who
are a wholly owner subsidiary of AXA Assistance SA and part
of the worldwide AXA Group. |
| This
policy provides you with access to a 24 hour emergency helpline
for the following insured products:
Domestic
Emergency
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| Significant
features and benefits
Domestic
Emergency
Cost of
a contractor’s call out, labour, parts and materials
(including VAT) up to £500.00 to carry out an emergency
repair or if at a similar expense a permanent repair.
•
Vermin – such as rats, mice, or wasps nests inside the
home
• Plumbing problems – related to leaking pipes,
blocked drains, or leaking radiators
• Electricity supply – failure within the property
• Hot water – failure of hot water supply
• Security – damage to locks, doors or windows
presenting a security risk to the property
• Lost key – where the only available key to your
home has been lost affecting access.
• Main heating system – where it has failed or
broken down completely.
In the
event that the property is uninhabitable and remains so overnight
we shall, at your request, arrange and pay up to £100,
including VAT, in total for your overnight accommodation.
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| Significant
or unusual exclusions or limitations
•
Claims not reported via the 24 hour emergency helpline and
not authorised in advance.
• Any loss or damage occurring within the first 14 days
of cover
• Pre-existing conditions and equipment that has not
been properly installed or maintained
• Replacing or adjusting any decorative part of any
equipment.
• Boilers over 10 years old, or heating systems that
have not been inspected or serviced by a qualified person
within the preceding 12 months
• Garages, outbuildings, cesspits, septic tanks or fuel
tanks.
• Materials and labour charges covered by a supplier’s
or an installer’s guarantee
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| The
complete list of exclusions and conditions are available in
Section 6 an 7 of the policy Terms and Conditions |
| Please
see your policy certificate for the duration of your Domestic
Emergency cover. |
| Cancellation
Period
If you
wish to cancel this cover, you have, by law, 14 days from
the time of issue of the policy documentation to cancel the
contract by contacting the, Customer Relations Department,
HomeCall+, Pendle Innovation Centre, Brook Street, Nelson,
Lancashire, BB9 9PS.
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| Claim
Notification
To obtain
emergency assistance in the UK, contact the 24-Hour emergency
helpline on: 0870 7702747
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| Making
Yourself Heard
If you
have a complaint, you can contact the Customer Relations Department,
HomeCall+ Ltd, Pendle Innovation Centre, Brook Street, Nelson,
Lancashire, BB9 9PS.
If your
complaint relates to the service you experienced as a result
of a claim, and you feel the matter has not been resolved
satisfactorily, you should contact the Managing Director of
Home Hotline at
Homeserve Claims Management Ltd at , Fulwood Park, Caxton Road, Fulwood, Preston PR2 9NZ.
If it
is impossible to reach an agreement you have the right to
make an appeal to the Financial Ombudsman Service, South Quay
Plaza, 183 Marsh Wall, Docklands, London E14 9SR or telephone
0845 080 1800.
The existence
of these procedures does not affect your right to take legal
proceedings.
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| Financial
Services Compensation Scheme (FSCS)
Inter
Partner Assistance is a member of the Financial Services Compensation
Scheme (FSCS). The FSCS is a safety net for customers of financial
services firms should the firm not be able to meet its liabilities.
Further information can be obtained from www.fscs.org.uk
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