About HomeCall+

What does your home insurance policy cover you for?

Chances are even the most comprehensive policy will not cover you for your central heating, plumbing, drainage and electrics although these are areas where problems often arise – and are often costly to repair.

And how do you know that tradesman you’ve phoned in a panic is qualified for the job or that you won’t be presented with a massive bill because he’s had to come out at weekends or in the middle of the night.

That’s where Homecall+ comes into its own – offering you reliable service, fully qualified operators and fast and speedy responses.

Homecall+ offers comprehensive cover for home emergencies which takes the pain out of all of these situations, the everyday disasters which are simply not covered by your usual insurance policies.

And before you think this is going to cost you a fortune, just take a look at our prices.

They may seem amazingly low but that’s because we are in partnership with Brit Insurance PLC, one of the UK’s leading companies specialising in insurance products in the financial services marketplace, and that gives us the power to offer our clients cover at excellent rates.

We work very closely with the insurer to bring you the insurance product you want – resulting in greater choice, value for money and first class customer service!

What Homecall+ offers.

FEATURES Homecall Cover for breakdown or failure of your central heating system with repair costs up to £500 per claim (including VAT) - only available on boilers up to 10 years old. Cover against internal plumbing emergencies up to £500 per claim and for external drains and sewers up to £500 per claim (including VAT) Cover for your electrical wiring up to a total of £500 per claim (including VAT) Cover for Vermin such as rats, mice, or wasps nests inside the Home Cover for Broken or damaged windows and doors presenting a security risk to the Property Cover for Hot water failure 24 hour, 365 days a year Emergency Hotline. HomeCall+ Comprehensive only £10.90 per month HomeCall + Comprehensive plus an Annual Boiler M.O.T only £15.17 per month Immediate Annual Boiler M.O.T from £75 payable by credit or debit card

In an emergency we aim to have an HomeCall+ approved tradesman at your Home within 2 hours (or next day for Gas heating breakdowns) or we can fit in with a time that suits.

About our services

HomeCall+ Limited
Blackburn Enterprise Centre
Furthergate
Blackburn
BB1 3HQ

1. The Financial Services Authority (FSA)

The FSA is the independent watchdog that regulates financial services. It requires us to give you this document. Use this information to decide if our services are right for you.

2. Whose products do we offer?

We only offer Home Emergency Insurance (HomeCall+) which is underwritten by Brit Insurance PLC.

3. Which service will we provide you with?

You will not receive advice or a recommendation from us. We may ask some questions to narrow down the selection of products that we will provide details on. You will then need to make your own choice about how to proceed.


4. What will you have to pay us for this service?

No fee [we will be paid by commission from the insurance company].

5. Who regulates us?

HomeCall+ Limited, Blackburn Enterprise Centre, Furthergate, Blackburn, BB1 3HQ, which is authorised and regulated by the Financial Services Authority. HomeCall+ Limited’s FSA registration number is 315105
Our permitted business is advising on and non investment insurance contracts. You can check this on the FSA's Register by visiting the FSA’s website www.fsa.gov.uk/register/ or by contacting the FSA on 0845 606 1234.

6. What to do if you have a complaint

If you wish to register a complaint, please contact us:
…in writing Write to: The Complaints Officer, HomeCall+ Limited, Blackburn Enterprise Centre, Furthergate, Blackburn, BB1 3HQ
… by phone Telephone 01254 505010
If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.

7. Are we covered by the Financial Services Compensation Scheme (FSCS)?

We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim.
Insurance advising and arranging is covered for 100% of the first £2,000 and 90% of the remainder of the claim without any upper limit.
Further information about compensation scheme arrangements is available from the FSCS.